Incentivizing Users_Background Image

5 Tips for Incentivizing Your Product Users to Give Feedback

Achieving a better medical device feedback system through digital solutions

With the EU Medical Device Regulation (EU MDR 2017/745), medical device manufacturers producing or selling products within the European Union must collect systematic and high-quality data about the safety and performance of their products throughout their lifecycle. One of the key ways of doing this is by getting users of medical devices, such as doctors, patients or medical staff, to complete regular feedback surveys about the devices they use. 

According to a recent survey of ours, however, 27% of manufacturers have trouble incentivizing their product users to give feedback. Furthermore, based on our conversations with clients, many also do not have any touchpoints with their users or even know who they are. But with the EU MDR and mandatory Post-Market Clinical Follow-up (PMCF) activities, gathering feedback will become crucial for all medical device manufacturers. 

This Whitepaper outlines five simple tips to achieve better engagement with your product users, including: 

  • Going digital
  • Knowing and understanding your product users
  • Making their life easy
  • Rewarding them
  • Leveraging the power of automation

We hope that you will enjoy this Whitepaper! If you have any questions or feedback, don't hesitate to drop us a line at 

About Climedo Health

Climedo Health’s mission is to bring the best treatment to every patient by empowering healthcare professionals with intelligent software solutions. Together with Europe’s leading hospitals, we have developed a cloud-based platform for cutting-edge clinical validation and post-market surveillance of medical devices and pharmaceutical products.

By digitally connecting all stakeholders (Medical Device manufacturers, Pharma companies, CROs, hospitals and patients), Climedo allows for increased performance, better cost-efficiencies - and ultimately - accelerated medical innovation.

Learn more: